FAQ

FREQUENTLY ASKED QUESTIONS

 

1. What’s the difference between the pet charms and the owner charms?

Dog charms are fitted with durable split rings that prioritize strength, security and comfort for your pup’s daily wear. Owner charms use daintier jump rings, polished for everyday elegance and designed to handle natural human movement and wear. Each ring is intentionally sized to fit its own charm keeper; using them interchangeably can result in a poor or forced fit.

 

2. Are the charms tarnish-resistant?

Yes. All of our charms are made with high-quality, non-tarnishing materials like stainless steel, 18k gold-plated stainless steel, and puppy-safe enamel — unless stated otherwise in the product description. We recommend keeping your charm keepers and charms away from direct water exposure (like showers, pools, or long rain walks) to ensure long-term quality and longevity of your jewelry.

 

3. What materials are the charms made of?

We use high-quality stainless steel, 18k gold-plated stainless steel, and puppy-safe enamel. Every charm is hypoallergenic and nickel-free for safe daily wear. Please check all individual listing descriptions for exact materials used. 

 

4. Will the dog charms fall off during play or walks?

Nope — each dog charm is equipped with a secure double jump ring and lobster clasp to keep it firmly attached to your pup’s collar or leash, even during high-energy zoomies.

 

5. Do the charms work with any collar or leash?

Yes. The lobster clasp on our dog charms fits most standard collar loops and D-rings. If your collar has an extra thick loop, we recommend attaching it to the leash ring instead.

 

6. What if I want to wear a dog charm myself?

We don’t recommend it. The split ring is sized specifically for your pup’s charm keeper and may not sit well on human jewelry. For a polished fit, go with the owner version of the charm.

 

7. Can I wear multiple charms on one Charm Keeper?

Absolutely. Both our dog and owner Charm Keepers are made to be stacked. You can personalize your look by layering as many as you'd like.

 

8. How do I clean my charms?

Every package comes with a jewelry polishing cloth. Just wipe gently with the cloth to maintain your charm’s shine. Avoid harsh chemicals or abrasive scrubs to keep the finish pristine.

 

9. Can I buy the charms separately from the charm keepers?

Yes — all charms and charm keepers are sold separately, so you can build your matching sets however you’d like.

 

10. What if my charm arrives damaged or defective?

We’ve got you covered. Just email us within 7 days of delivery with a photo and your order number, and we’ll take care of it ASAP.

 

11. Where do you ship from and how long does it take?

We ship from the U.S. and process all orders within 2–4 business days. Delivery typically takes 3–5 business days depending on your shipping method and location.